Privacy Policy

1. Information we collect

We collect the information you provide, which may include your name, contact details, property address, company information, project goals, budget range and timing. Intake uploads may include property photos or videos, surveys, measurements, sketches, inspiration images and product specifications.

When you interact with our chatbot or voice assistant, the information you provide may include your conversation, contact details and scheduling request. We also maintain submission identifiers, upload and processing records, and your communication preferences to receive your information reliably and help resolve problems. Please provide only information you are authorized to share. Avoid including unrelated personal or sensitive information in photos and documents.

2. How we use information

We use information to respond to inquiries, evaluate and plan requested services, schedule consultations, prepare project documents, coordinate your project, maintain business records and protect our forms and uploads from misuse. We use communication preferences to determine whether you have requested text updates.

3. Text messaging and mobile information

If you provide your mobile number and explicitly agree to receive a text through our AI-powered chatbot or voice assistant, or another Terra Haus opt-in process, we may send a consultation booking link, appointment confirmations, scheduling reminders and project updates from (734) 430-9611 or (337) 446-0699. Message frequency varies. Message and data rates may apply.

We do not sell or share your mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with trade partners for their own messaging. Providers involved in delivering and managing our text messages may process the information needed to provide that service.

The chatbot or voice assistant must ask for your permission before sending a booking link by text. Providing a phone number by itself does not authorize text messages. Text-message consent is optional and is not a condition of purchasing services or submitting an inquiry. Reply STOP to cancel or HELP for assistance. You may also contact us at the details below. See our SMS Terms & Conditions.

4. How we share and process information

We do not sell your personal information. We use service providers to operate our website, receive and store files, organize project records, schedule meetings and deliver communications. These include hosting and storage providers, business record systems, AI-powered conversation services, scheduling services and communication providers. They process information needed to provide these services on our behalf.

Where needed for services you request, relevant project information may be shared with contractors or specialty trade partners involved in that project. We may disclose information when legally required. These uses do not authorize sharing mobile opt-in data for third-party marketing.

5. Retention and protection

We retain information as needed to respond to your inquiry, provide services, maintain business records and meet legal obligations. Temporary upload copies may be removed after processing or expiry, while accepted project records may be retained longer. We use access controls and other safeguards appropriate to our systems; no electronic system can guarantee absolute security.

6. Your choices

You can decline text messages without affecting your inquiry and can opt out later by replying STOP. Contact us to request access, correction or deletion of information you provided. Some records may need to be retained for ongoing services or legal obligations.

7. Contact

8. Policy updates

We may update this policy as our services or practices change. This page identifies its effective or last-updated date.